Our support for you

Our support for you

Support for your digital world

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Hello, can I help you?

We're here for you. Find your answers by our docs or ask a question into the community always to getting your right support.

Ask your questions and let us or other users answer.

Learn the main things to know for the Help platform.

The complete guide to know best all LANGA services.

Our Docs

We hope to be able to meet your needs.

Account

Guests without an account won’t be allowed to do the majority of the actions on

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Management
Management

All you need to know about the creation

Services
Services

If you are not logged in, you can

Purchases
Purchases

All this chapter is exclusively dedicated to those

Security
Security

All you need to know about security settings

Common problems
Common problems

Some issues that can sometimes occur within your

eFruit

If you need help within the eFruit platform, whether you are a consumer or a

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General
General

Before you start reading We are currently working

Vendor area
Vendor area

In this section, Vendors will be able to

Consumer user
Consumer user

All that consumers need to know to be

Assistance
Assistance

All the information regarding the assistance you can

Hey

Hey is our collaboration program designed for realities that want to aspire to improve themselves

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General
General

Everything you need to know about our reseller

Levels
Levels

On the basis of different characteristics that are

B2B tools
B2B tools

Remember, these features are only viewable with a

Method
Method

What you need to know to relate to

Problems and resolution
Problems and resolution

Here are some of the most common problems

Studios

If you have had any problems or difficulties in visiting the Studios platform, these guides

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General
General

Some general indications about the composition of the

User pages
User pages

A detailed guide to all the elements on

Products
Products

Everything you need to know about the products

Learning with us
Learning with us

Our learning program has constituted its own section

Purchase scenarios
Purchase scenarios

We will help you navigate the various sections

Cart and checkout
Cart and checkout

Guest users won’t be able to proceed to

TheCubes

Our guide to approach the world of Cubes with the right mood and be able

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General
General

The main information regarding our flagship products, what

Activation
Activation

Why we always foresee an activation time and

Consulting
Consulting

You can always request a consultation from our

Team
Team

The people that will work for you to

Projects
Projects

Our indications regarding the marketing projects we manage

Over time
Over time

What happens when a project is finished and

Our Guide

Have you any general doubts?

Help does not have purchase options nor checkout sections. If you find a solution here it doesn’t need to be paid. When you contact us via the form, we will evaluate your request and if it is so complex that it deserves a technical intervention, before starting it you will be contacted by the foreman who will present you the possible cost of said intervention and ask for your authorization to proceed. Otherwise, nothing will be done without your consent and no payment will be made.

We recommend that you carefully evaluate the severity of your problem. If it is a very urgent thing to solve, reach us immediately via the Urgent contact form that you find in the right sidebar of each documentation.

No, the instructions you will find on Help are intended to help you solve problems using the applications and to make you better know the features of each one, but in no case do they suggest or guide a user during a technical problem. For that, the right to act is always in the hands of our technicians, following the support requests that come in.

Inside Help you can find direct assistance for the main problems and instructions for using all LANGA applications currently in the public domain and usable by the public. We take care to gather all the questions and anticipate the possible difficulties of the user to ensure the best possible experience with our services.

You will be redirected to the support page. Here you can write us directly using the form, you can go to the Community Forum to submit your problem to other users, or you can click on “I need assistance” if your problem is very urgent. From here you will reach the “Hourly consulting” product page, under the “Urgent contact” option. Proceed with the purchase and we will contact you in 24 hours guaranteed.

Within each chapter you will find everything you need to get to know a service well, starting from its description up to aspects with which most of our users find themselves dealing. Basically, each document tries to anticipate possible questions or situations in which a user can be found by providing answers or solutions, without having to wait for our direct intervention.

We always evaluate user feedback. If you find an error in our documentation, please report it by sending an email to [email protected]

Inside Help you can find direct assistance for the main problems and instructions for using all LANGA applications currently in the public domain and usable by the public. We take care to gather all the questions and anticipate the possible difficulties of the user to ensure the best possible experience with our services.

You will be redirected to the support page. Here you can write us directly using the form, you can go to the Community Forum to submit your problem to other users, or you can click on “I need assistance” if your problem is very urgent. From here you will reach the “Hourly consulting” product page, under the “Urgent contact” option. Proceed with the purchase and we will contact you in 24 hours guaranteed.

We have opened a dedicated documentation for the Cubes that contains all the things you need to know. Give it a watch! If you don’t find something, you can always ask in the Support form or in our Help forum.

Help does not have purchase options nor checkout sections. If you find a solution here it doesn’t need to be paid. When you contact us via the form, we will evaluate your request and if it is so complex that it deserves a technical intervention, before starting it you will be contacted by the foreman who will present you the possible cost of said intervention and ask for your authorization to proceed. Otherwise, nothing will be done without your consent and no payment will be made.

No, the IDSI (i.e. the alphanumeric code you find in the Cubes) is an identifier of your work. You can request our intervention directly from the form on the Support page, where you are not required to report your Help code (which is your customer ID). If you tell us the Help code in the message, we will be able to understand who you are in a very short time. If you don’t have a Help code, that means you are not registered and you have to open a new LANGA Account.

Once you have read the documentation, you will not need to contact us. If the article suggests you an action, it will always be included within the limits of what you can change with your permissions on our applications.

You will be redirected to the support page. Here you can write us directly using the form, you can go to the Community Forum to submit your problem to other users, or you can click on “I need assistance” if your problem is very urgent. From here you will reach the “Hourly consulting” product page, under the “Urgent contact” option. Proceed with the purchase and we will contact you in 24 hours guaranteed.

No, this platform was created to meet the main questions that our customers ask us. The intervention takes place after a request for support comes to us.

In brief, we are responsible for the features that are offered within our applications. So we will do the following:
– Explain how a specific service/application works
– If you have any question we will answer it in the Forum or via Contact Form
– We can respond to your urgent problems that need immediate support in 24 hours thanks to the Urgent contact form.

Help does not have purchase options nor checkout sections. If you find a solution here it doesn’t need to be paid. When you contact us via the form, we will evaluate your request and if it is so complex that it deserves a technical intervention, before starting it you will be contacted by the foreman who will present you the possible cost of said intervention and ask for your authorization to proceed. Otherwise, nothing will be done without your consent and no payment will be made.

We recommend that you carefully evaluate the severity of your problem. If it is a very urgent thing to solve, reach us immediately via the Urgent contact form that you find in the right sidebar of each documentation.

No, the instructions you will find on Help are intended to help you solve problems using the applications and to make you better know the features of each one, but in no case do they suggest or guide a user during a technical problem. For that, the right to act is always in the hands of our technicians, following the support requests that come in.

We always evaluate user feedback. If you find an error in our documentation, please report it by sending an email to [email protected]

Any user with a LANGA Account can access and use the forums. This means that when you make a comment / question within a thread, any user will be able to answer you. If the question involves a particular request, our technical department can answer you directly – which sees everything that is written – to help you and all those who may have had the same problem as you.

You may notice selectable options within the documentation, which report the different roles (Collaborator, Customers, Guest). By selecting it, you may be able to unblock some content within the page dedicated to that particular user group. But be careful, not all pages have dedicated content.

Yes, in the Help platform the only language is english, since our users come from 25 different Countries. When you open a new topic in the forum, you are required to write it in english, otherwise it won’t be published. If a user does it on purpose several time, he/she could be banned from writing in topics.

In brief, we are responsible for the features that are offered within our applications. So we will do the following:
– Explain how a specific service/application works
– If you have any question we will answer it in the Forum or via Contact Form
– We can respond to your urgent problems that need immediate support in 24 hours thanks to the Urgent contact form.

No, the IDSI (i.e. the alphanumeric code you find in the Cubes) is an identifier of your work. You can request our intervention directly from the form on the Support page, where you are not required to report your Help code (which is your customer ID). If you tell us the Help code in the message, we will be able to understand who you are in a very short time. If you don’t have a Help code, that means you are not registered and you have to open a new LANGA Account.

Help is divided into documentation. Each documentation covers a specific service offered by LANGA, and contains all the main questions that are usually asked by our users. All you have to do is identify the one that answers your question and if it involves an intervention it means that you can act when you want. If, on the other hand, you don’t find what you are looking for, you can consult the Forum section to see if any users have already asked for it, or ask our technicians directly yourself.

Any user with a LANGA Account can access and use the forums. This means that when you make a comment / question within a thread, any user will be able to answer you. If the question involves a particular request, our technical department can answer you directly – which sees everything that is written – to help you and all those who may have had the same problem as you.

Once you have read the documentation, you will not need to contact us. If the article suggests you an action, it will always be included within the limits of what you can change with your permissions on our applications.

Go to the forums

Ask your questions or find your solution