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Retrieve the login information for an Account

Estimated reading: 2 minutes

If you have forgotten your password or username or are unable to receive verification codes for OTP access, please follow these steps to recover your LANGA Account. This way, you will be able to use services such as eFruit, loweb and purchase on Studios.

Forgot your password?

  1. Click on "Forgot password" and follow the instructions of the application; you may be asked to enter the e-mail address associated with your LANGA Account.

  2. Reset your password when prompted. Choose a strong password that is not yet used for this account.

Forgot your e-mail address?

  1. To retrieve the email address linked to your account, make sure you know your Help Code.

  2. If you don't remember it, have a recovery phone number or e-mail address associated with your account handy.

  3. Follow the instructions to confirm that this is your account after clicking on I forgot my e-mail

Someone else is using your Account?

In this case, rely on the instructions to follow in case of possible suspicious activity on your Account.

Are you unable to login for another reason?

In this case, please contact support directly. Our specialists will guide you in recovering your account credentials if possible. Always make sure you have your account credentials at your disposal, including the Help code.

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