Help code and property
Each LANGA Account is distinguished by a unique code which is personal and belongs only to the owner of the account. The code is alphanumeric, consisting of 8 characters, you can always find it indicated in your Account in each of our services. Here is an example code: ABC345DE
What is the Help code for?
The Help code is needed in different cases, and it’s always reachable in the dashboard of each service, so that you can quickly communicate it to us. Here are some situations where you may be asked for the code by our technicians.
- Identify yourself with technical support at the beginning of each conversation
- Assistance to follow an order
- Communicate with the technical team as part of an ongoing project
- Receive direct assistance regarding a problem
- Complete a return or refund
- Finalize a web service transfer