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Rules relating to purchases, cancellations and refunds

Author: LANGA 46 views

Collaborators will follow the normal order process for standard items, while for custom solution we invite them to visit the Hey program documents.

It is necessary to have a LANGA Account in order to purchase a digital art service on the Studios application. With a LANGA Account, we will be able to communicate the order status and contact you to keep you posted about your project’s progress.


Cancel an order

When you purchase a LANGA product or service, you must necessarily accept the General Terms and Conditions as well as the Terms of Use of the specific service. You can change an order till its status is displayed as Elaboration. You can also change your shipping address and cancel your order with no arrears or penalties till Processing status starts. Once the Processing status is shown in your order, it is no longer possible to cancel it.

After your purchase

You may display and check your orders and movements on our services by logging in your LANGA Account here and reaching the service where you placed that order. Moreover you can:

  • Check out the status of the order

  • Track your shipment

  • Change your shipping information

  • Change your invoice information

  • Check pick-up address information

  • Check out your invoices

  • Contact Customer care support

Check out the status of your order is easy: you may display the status of the order of any digital services you buy. Check out what they look like:

  • Elaboration

  • Processing

  • Ready for shipping

  • Sent

  • Delivered

  • Picked up

Returns and refunds

You have the right to return products to LANGA head office within 14 working days, starting from the date of your order. To return any Cube you shall send the following details with a certified e-mail to both addresses [email protected] and [email protected]

  • IDSI code on the Cube

  • Order number as shown in your Account page

  • Account username of the buyer

  • Buyer’s Help code

  • What time suits you most for being contacted by our support

  • Eventual photos to document any manufacturing defects

  • Bank account or credit card number

  • Eventual explanation about the return reasons

After the products arrive in our storage centers and our store managers get through the evaluation, we will start the procedures for the refund. You might have to wait up to 10 work days before the transfer is displayed on your account. Delivery fees are at the expense of who asks for the return. LANGA reserves itself the right to ascribe eventual costs related to the refund at the expense of who ordered our service.

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