Our support for you

Our support for you

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Docly Child

Disputes settling

Estimated reading: 1 minute

Each seller on eFruit manages the orders independently. For this reason, eFruit is not responsible for any problems that may occur during the delivery phase.

However, if you notice that a product has expired, that it has been delivered damaged, that what you have received does not comply with what is reported in the description on the platform, we invite you to contact our assistance immediately and describe in detail the problem is verified, to allow our team to carefully evaluate the case and decide whether or not to take action against the seller.

If, on the other hand, a seller realizes something inappropriate in the behavior of a consumer, if he believes that there has been a disrespectful action against him, he can tell us and the eFruit team will act, having studied the case, in the ways deemed most appropriate.

If you need to contact us for a discussion or a dispute, just push the button and indicate your eFruit code in the message, then describe us your problem to let us understand it.

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